DELIVERY - RETURNS - PAYMENTS

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Colissimo delivery

 

  • In France, Colissimo products ensure a package delivered within 48 working hours.

  • In Europe, allow 3 to 4 days for most countries such as Germany, Italy or Ireland.

  • Elsewhere in the world, allow 5 to 7 days for most destinations, for example Japan, Mexico but also New Zealand, and up to 8 or 9 days for countries like India, Nigeria or Distant Australia.

 

La Poste provides you with an international time calculator: Colissimo shipping time calculator

 

Your package is delivered to you personally or delivered to your letterbox. If its size does not allow delivery to the letterbox, it will be made available to you in the post office to which you are attached.
You have 10 working days from the arrival of your package at the post office to come and collect it. After this time, it will be returned to sender.

 

Regular


With Colissimo, you stay informed of the different stages of routing your package by email:

  • 24 hours before the arrival of your package.

  • If you have not come to collect your package within 6 days at the post office.


In addition, you can track your parcels at any time by entering its number or its calling card: https://www.laposte.fr/outils/suivre-vos-envois

colissimo domicile france

A home delivery service with or without signature in D + 2

colissimo return to France

Colissimo Retour France is a complete and fast offer for the flow of return of goods in D + 2 * integrating a delivery of the parcel against signature of the recipient, a follow-up service of the parcel in return from the depot until its delivery with Coliview from the 'Colissimo Box' customer area, as well as a fixed compensation for the recipient in the event of loss or damage. Colissimo Retour France responds to the need to secure your customer returns. This offer allows you to develop your sales by facilitating the returns of your "Individual" or "Business" customers anywhere in France. For the sender: possibility to print the return label to insert it in the "outbound" package, or to make it accessible online for the recipient. For the recipient: possibility of returning the package directly from their personal letterbox **, to the Post Office or to a Pickup relay. * indicative deadline ** If the dimensions of the package allow it

colissimo home overseas

Colissimo Domicile Outre-Mer is a solution for quickly sending goods in D + 5 to D + 10 * to Overseas Territories, including delivery in letterbox or against signature. A follow-up service is included from deposit to delivery (or to the point of exit from France) with Coliview ** from the "Colissimo Box" customer area as well as a fixed compensation in the event of loss or damage. This offer facilitates the loyalty of your "Individual" or "Business" customers. * indicative deadline: - D + 5 to D + 7 for shipments to the OM1 zone, excluding St Martin (D + 6 to D + 8) and St Barthélémy (D + 7 to D + 9) - D + 7 to D +10 to the OM2 zone: New Caledonia and its outbuildings, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Territories. ** Follow-up with Coliview: - From drop-off to delivery for shipments to Guadeloupe (including Saint-Barthélémy and Saint-Martin), Martinique, Réunion, Guyana, Mayotte, New Caledonia and French Polynesia - Up to the point of exit from mainland France for shipments to the Wallis and Futuna Islands, French Southern and Antarctic Territories and Saint-Pierre-et-Miquelon.

colissimo home and europe collection point

Colissimo Domicile et Point de Withdrawal to Europe is a delivery service solution of your choice, for all companies, for rapid shipments of goods in D + 3 to D + 7 ** to Europe, including a tracking service from deposit to delivery with Coliview, from the "Colissimo Box" Customer area, as well as a fixed compensation in the event of loss or damage. The recipient has the choice between 2 delivery methods depending on the country of destination: - Home address: with or without signature, - Collection point: Post Office, Point Relais, or Consigne. This offer facilitates the loyalty of your "Individual" customers. * Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Republic Czech, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland.

colissimo international expert

Colissimo Expert International is a solution for rapidly sending goods internationally with a commitment of time to 40 destinations from January 2018, including a delivery against signature of the recipient, a tracking service from deposit to delivery with Coliview ** from the "Colissimo Box" customer area as well as a fixed compensation in the event of loss or damage. Colissimo Expert International responds to the need for security. It is therefore particularly suitable for your international shipments containing valuable goods. This offer facilitates the loyalty of your "Individual" or "Business" customers. * Germany, Australia, Austria, Belgium, Bulgaria, Canada, China, South Korea, Cyprus, Croatia, Denmark, Spain, Estonia, United States, Finland, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic, Czech, Romania, United Kingdom, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Thailand, Norway, Vietnam and Iceland. ** For 109 destinations

colissimo international return

Colissimo Retour International is a complete and fast offer, for the flow of return of goods in D + 3 to D + 6 * integrating a delivery of the parcel against signature of the recipient, a follow-up service of the parcel in Return from the depot until its delivery with Coliview from the "Colissimo Box" customer area, as well as a fixed compensation for the recipient in the event of loss or damage. Colissimo Retour International responds to the need to secure your returns. It is therefore suitable for all shipments, both low and high value. This offer facilitates the loyalty of your "Individual" or "Business" customers. For the sender: possibility to print the return label to insert it in the "outbound" package, or to make it accessible online for the recipient. For the recipient: possibility of returning the package to more than 73,000 drop-off points in 24 countries **. * Indicative deadline ** Offer valid from Germany, Australia (for shipments valued at less than $ 800 Australian with label edition via WebService or Coliship only), Austria, Belgium, Croatia , Spain, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, and Switzerland (for shipments with a value of less than 62 CHS with label edition via WebService or Coliship only)

Return modalities

To make a free return:

1. Check the product (s) you wish to return on your delivery slip.

2. Insert this delivery note in your package as well as the product (s) to be returned.

3. Stick the prepaid mailing label on your box

4. You have the choice to drop off your package in:

  - your post office

  - a merchant from the La Poste network (drop-off points on www.colissimo.fr/retour)

  - your mailbox, after making your request on www.colissimo.fr/retourbal